ePerolehan Contact Centre among the seven Contact Centre Operators in Malaysia awarded with ISO Certification

PETALING JAYA, 15 NOVEMBER 2019 – ePerolehan Contact Centre was recently awarded the ISO 18295-1:2017, joining the country’s only seven contact centre operators certified with the international standard certification for customer contact centres. The ISO 18295-1:2017, introduced in 2017 by the International Organisation for Standardisation (ISO), specifies a framework for any customer contact centres that aims to assist in providing clients and customers with services that continuously and proactively meet or exceed their needs.

ePerolehan Contact Centre received the certification from Standard and International Research Institute of Malaysia (SIRIM) QAS International Sdn Bhd at the Majlis SIRIM Industri 2019 on 8 November 2019. The certification was presented by SIRIM QAS International Sdn Bhd Chairman Datuk Syed Hisham Syed Wazir and Chief Executive Officer Mohd Azanuddin Salleh. Some 700 industry players and government agencies were also awarded various certifications and awards at the annual event which was held at the One World Hotel here.